These Terms and Conditions govern your relationship with Cuzco Travels when you book tours, treks, or travel services in Peru.
These Terms and Conditions apply to your reservation with Cuzco Travels. Please read them carefully — by booking any travel service with us, you agree to be bound by them. They constitute the entire agreement between the Company and the Customer regarding the subject matter hereof.
There is no verbal or written representation, warranty, prior agreement, or description of services other than those expressed in this document. The Contract is with Cuzco Travels (CUZCO TRAVEL INFO EIRL, RUC 20605972587), hereinafter "the Company".
The contract
All individuals wishing to make a reservation have carefully read and fully understand these Terms and Conditions. By making a reservation with the Company, you — on behalf of yourself and all persons named in the reservation, including minors and persons with disabilities — agree to be bound by these Terms.
A reservation is accepted and becomes definitive only from the date the Company sends an invoice or confirmation email. At this point, a Contract between the Company and the Customer comes into effect. All persons named in the reservation will hereinafter be referred to as the "Customer".
Carrier refers to the transport owner or operator. Carrier's Conditions refer to the terms under which a carrier provides transportation (sea, road, rail, or air) and are available upon request. Liability for death, personal injury, or loss/damage to baggage may be limited by international conventions.
Package refers to a multi-day or one-day tour with or without flights and/or accommodation lasting more than 24 hours, including non-auxiliary transportation or other tourist services that represent a significant part of the package.
Medical conditions and special requirements
The Customer must notify the Company in writing during the booking process of any medical condition, pregnancy, disability, or mental or physical condition that may affect fitness to travel. Failure to notify the Company may result in denied travel or cancellation without refund.
Some trips may be unsuitable due to age, mobility, disability, pregnancy, or physical/mental conditions. It is the Customer's responsibility to consult a licensed physician before booking. The Company may refuse to carry pregnant women beyond 24 weeks or customers with certain conditions.
The Company is not obliged to provide special facilities unless agreed in writing. Dietary requirements and special requests will be accommodated when possible but are not guaranteed as part of the Contract.
Traveling with children
- Customers who are 18 years old on the date of the first trip are considered adults.
- One adult over 18 must accompany every two children under 18.
- Minimum age for most tours: 12 years (Family tours: 5 years), subject to Company approval.
- If the accompanying adult is not the parent, a parental consent/guardianship form may be required before departure.
Inca Trail and trek requirements
Customer details — including full name as it appears on the passport, passport number, expiration date, date of birth, and nationality — are required to confirm a reservation. Any changes may result in inability to obtain an Inca Trail permit or other entry. The Company is not responsible for fees imposed as a result of incorrect or late information.
Currency
The Company sells in global currencies including United States Dollar (USD $) and Euro (EUR €). The Company reserves the right to apply the currency of its choice to the reservation as stated on your confirmation invoice.
Full payment schedule and client details
The Company confirms acceptance of the reservation in writing. Full payment must be made 60 days prior to the departure date of the first reserved service unless otherwise stated on your invoice.
- Bookings made 60 days or less before departure require full payment at confirmation.
- Customized or tailor-made trips may require full payment at the time of booking.
- Failure to provide required client details 60+ days before departure may incur an administrative fee; failure by 30 days may be treated as cancellation with full fees.
Required client details include, at minimum: passport number, expiration and issue dates, full legal name, date and place of birth, nationality, and arrival details. A reservation may not be confirmed without them.
Tour cancellation by the client
Any cancellation must be made in writing and acknowledged by the Company in writing. The date we receive your request determines applicable fees. Cancellation fees are expressed as a percentage of the total trip price, excluding insurance, and may change without prior notice.
Day trips (except Machu Picchu full programs)
| Timing | Fee |
|---|---|
| More than 7 days before departure | Full refund |
| 3–6 days before departure | 50% of total price |
| 0–2 days before departure | No refund |
Machu Picchu hikes (Salkantay, Lares, Inca Jungle, Sacred Valley, Choquequirao, Inca Trail)
Cancellation:
| Timing | Fee |
|---|---|
| More than 30 days before departure | Full refund |
| 7–29 days before departure | 50% of total price |
| 0–6 days before departure | No refund |
Date change:
| Timing | Fee |
|---|---|
| More than 30 days before departure | No charge |
| 3–29 days before departure | USD 70 |
| 0–2 days before departure | Date changes not permitted (20% discount may apply on rebooking another hike) |
Tour cancellation by the company
The Company reserves the right to cancel any trip, but will not cancel a tour with less than 30 days before departure except for force majeure or circumstances beyond our control. When we cancel for reasons other than Customer fault or force majeure, you may choose a substitute tour of equivalent or superior quality, a lesser-quality substitute with price difference refund, or a full refund as soon as possible.
The Company is not responsible for incidental expenses such as visas, non-refundable flights, parking fees, or loss of enjoyment. When a significant modification occurs that is not due to force majeure, compensation may be offered under certain circumstances.
Unused services
There will be no discounts or refunds for lost or unused services, including voluntary or involuntary termination from the tour, late arrival, or early departure.
Prices, surcharges, and taxes
Published prices may change from the time of publication. We recommend confirming the latest price at booking. After a Confirmation Invoice is issued, price increases within 30 days of departure may occur only due to changes in transport costs, fuel, taxes, fees, or currency fluctuations. Increases of 2% or less of the holiday price will be absorbed by the Company.
Validity and flexibility
Prices are based on rates in effect at publication. All dates, itineraries, and prices are indicative. Cuzco Travels may modify schedules without prior notice. The itinerary is representative of activities contemplated; we have no contractual obligation to follow it strictly. Routes, amenities, and transport may change due to weather, strikes, border issues, mechanical breakdowns, or other unforeseen events.
Acceptance of risk and insurance
The Customer acknowledges that tours are adventurous and involve personal risk. The Customer assumes inherent risks and releases the Company from claims arising from injury or death resulting from these risks. A participation form may be required before departure.
Travel insurance is mandatory. All Customers must obtain travel insurance with minimum medical coverage of USD 75,000, covering personal injury, medical expenses, repatriation, and evacuation. Proof of insurance may be requested by your guide or company representative.
Other provisions
Illegal substances: Cuzco Travels does not allow illegal drugs on any trip. Customers found carrying illegal substances are fully responsible for consequences under local law.
Discounts: All discounts and promotions are applied at the Company's discretion.
Privacy: Cuzco Travels will provide personal information to suppliers and carriers as necessary to operate requested services. See our Personal Data Protection Policy.
Contact: info@cuzcotravels.com · Contact form